The Mid-Ohio Valley Transit Authority (MOVTA) operates its programs and services without regard to race, color, national origin, or disability in accordance with Title VI of the Civil Right Act of 1964 and the Americans with Disabilities Act of 1990.
Any person who believes that he/she has been aggrieved by an unlawful discriminatory practice by the Mid-Ohio Valley Transit Authority may file a complaint by completing and submitting the Mid-Ohio Valley Transit Authority ADA and Title VI Complaint form.
Complete, sign and return the Mid-Ohio Valley Transit Authority ADA and Title VI Complaint Form. You may obtain the form by clicking here, filling in the information on the screen, then returning the signed form by fax or mail. You may also request a form by writing to Mid-Ohio Valley Transit Authority, 520 Juliana Street, Parkersburg, WV 26101 or by calling (304) 422-4100.
You may file a signed, dated and written complaint no more than 180 days to the date of the alleged incident. The complaint should include:
Please submit your complaint form to address listed below:
Mike Kesterson, General Manager
Mid-Ohio Valley Transit Authority
520 Juliana Street
Parkersburg, WV 26101
email: movta@easyriderbus.com / fax: 304-422-3200
The Mid-Ohio Valley Transit Authority investigates complaints received no more than 180 days after the alleged incident. The Mid-Ohio Valley Transit Authority will process complaints that are complete. Once a completed complaint is received, the Mid-Ohio Valley Transit Authority will review it to determine if the Mid-Ohio Valley Transit Authority has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by the Mid-Ohio Valley Transit Authority.
The Mid-Ohio Valley Transit Authority will generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, the Mid-Ohio Valley Transit Authority may contact the complainant. Unless a longer period is specified by the Mid-Ohio Valley Transit Authority, the complainant will have ten (10) days from the date of the letter to send requested information to the Mid-Ohio Valley Transit Authority investigator assigned to the case.
If the Mid-Ohio Valley Transit Authority investigator is not contacted by the complainant or does not receive additional information within the required timeline, the Mid-Ohio Valley Transit Authority may administratively close the case. A case may be administratively closed also if the complainant no longer wishes to pursue their case.
After an investigation is complete, the Mid-Ohio Valley Transit Authority will issue a letter to the complainant summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. If a complainant disagrees with the Mid-Ohio Valley Transit Authority’s determination, he/she may request reconsideration by submitting a request in writing to the Mid-Ohio Valley Transit Authority General Manager within seven (7) days after the date of the Mid-Ohio Valley Transit Authority letter, stating with specificity the basis the reconsideration. The General Manager will notify the complainant of his decision either to accept or reject the request for reconsideration within 10 days. In cases where reconsideration is granted, the General Manager will issue a determination letter to the complainant upon completion of the reconsideration review.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
If information is needed in another language, then contact the Mid-Ohio Valley Transit Authority at (304) 422-4100.
CLICK HERE FOR CURRENT JOB OPENINGS
Looking for Parking? Visit our Garage! Hourly, daily, & monthly rates in downtown Parkersburg.
CLICK HEREE TO VIEW CURRENT JOB OPENINGS
Looking for Parking? Visit our Garage! Hourly, daily, & monthly rates in downtown Parkersburg.
Regular Bus Service Hours (Mon-Fri)
5:50 AM – 6:00 PM
Saturday Bus Service Hours
7:00 AM – 6:00 PM
Office Hours (Mon-Fri)
8:30 AM – 4:30 PM
(Closed from 12- 1 for lunch)
New Year’s Day Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Regular Bus Service Hours (Mon-Fri)
5:50 AM – 6:00 PM
Saturday Bus Service Hours
7:00 AM – 6:00 PM
Office Hours (Mon-Fri)
8:30 AM – 4:30 PM
(Closed from 12- 1 for lunch)
New Year’s Day Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
© 2021 Easy Rider Bus | Mid-Ohio Valley Transit Authority, Parkersburg, WV, All Rights Reserved.