Accessibility Policies & Procedures
Reasonable Modification Policy
Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at (304) 422-4100 or email us at email@example.com. Please submit requests at least the day before the trip. Mid-Ohio Valley Transit Authority will not charge additional fees for passengers requiring reasonable modifications.
If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Download the complaint procedures and complaint form. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at phone/TDD: (304) 422-4100 or firstname.lastname@example.org.
Mid-Ohio Valley Transit Authority (MOVTA) ADA Complaint Procedures
If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.
How do you file a complaint?
You can call us, download and use our ADA complaint form, or request a copy of the form by writing or phoning the Mid-Ohio Valley Transit Authority, 520 Juliana Street, Parkersburg, WV 26101. Phone/TDD: (304) 422-4100
You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
- Your name, address and telephone number. (See Question 1 of the complaint form.)
- How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See Questions 6, 7, 8, 9, 10, and 11 of the complaint form.)
- The names of any persons, if known, whom the director could contact for clarity of your allegations. (See Question 11 of the complaint form.)
Please submit your complaint form to address listed below:
Mid-Ohio Valley Transit Authority, 520 Juliana Street, Parkersburg, WV 26101
Do you need complaint assistance?
If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at phone/TDD: (304) 422-4100 or email@example.com.
How will your complaint be handled?
MOVTA investigates complaints received no more than 180 days after the alleged incident. MOVTA will only process complaints that are complete. Once a completed complaint is received, MOVTA will review it to determine if MOVTA has jurisdiction.
MOVTA will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, MOVTA may contact you. Unless a longer period is specified by MOVTA, you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, MOVTA may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.
After an investigation is complete, MOVTA will send you a letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. If you disagree with MOVTA’s determination, you may request reconsideration by submitting a request in writing to MOVTA’s General Manager within seven (7) days after the date of MOVTA’s letter, stating with specificity the basis for the reconsideration. The General Manager will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the General Manager will issue a determination letter to the complainant upon completion of the reconsideration review.
How do I translate the form to another language?
To translate the form to another language from our website, go to easyriderbus.com. Click on the “Accessibility” tab located on top right-hand side. Click on “Non-Discrimination Policy”. Download the form and then click on open. Click on “Enable Editing”. On the top toolbar, click on “Review” and then “Translate”. Select “Translate Document”. On right-hand side, select language you wish to translate to and then click on the “Translate” tab.
Do I have other options for filing a complaint?
We encourage that you file the complaint with us. However, you may file a complaint with the West Virginia Division of Public Transit or the Federal Transit Administration.
West Virginia Division of Public Transit
Building 5, Room 650
1900 Kanawha Boulevard, East
Charleston, WV 25305
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue, SE
Washington, DC 20590